Help center

Question 1

Signing in: email, Apple, Google or Facebook

Accepted Answer

Four ways in, one account. What each one does, how to link them together and why your phone number is optional.

Question 2

Forgot your password or the code does not arrive

Accepted Answer

How to reset your password, what to do when the code email does not arrive and why sign in pauses for a minute after too many tries.

Question 3

New phone or reinstalled app

Accepted Answer

What comes with you to a new phone and why older messages, with their photos, clips, voice and files, cannot be opened there.

Question 4

How the Daily Pulse works

Accepted Answer

Once a day, at a surprise time, you have 3 minutes to send friends a photo, a short clip or a thought. You see theirs after you post yours.

Question 5

The late pulse

Accepted Answer

Missed the 3 minutes? You can post until midnight. It shows as late, without the BPM bonus, but it keeps your streak.

Question 6

Reactions to the Daily Pulse

Accepted Answer

Heart, fire or laugh: one reaction from each friend, which they can change or remove. The person who posted sees who reacted.

Question 7

Streak and Puls+ streak protection

Accepted Answer

Your streak counts the days in a row you posted a pulse. With Puls+, one missed day a month does not break it.

Question 8

A chat's pulse, flatline and the defibrillator

Accepted Answer

Every chat has a pulse from 0 to 180 BPM. It rises when you write to each other, drops when you go quiet, and at 0 BPM it flatlines.

Question 9

Scratch message, Echo, Heartbeat and the other chat gestures

Accepted Answer

Small tools that make a chat feel alive: the scratch message, the Echo that comes back on a chosen date, the heartbeat, the question for both of you and more.

Question 10

Groups: how they work

Accepted Answer

Up to 32 friends in one chat with a pulse. Who can add whom, what the admin does, how to leave and what a new member sees.

Question 11

Polls, plans, the wheel and the question of the day in groups

Accepted Answer

The tools that bring a group together: live polls, plans with a reminder, the wheel for quick decisions, the question of the day and the Daily Pulse collage.

Question 12

Disappearing messages and Keep

Accepted Answer

Messages fade and disappear 24 hours after they are sent. Only the ones you keep with Keep stay. Photos and clips have their own rule.

Question 13

Messages seen only once: voice and the scratch message

Accepted Answer

A voice message played once and the scratch message open once, then disappear. They cannot be kept and do not go into Moments.

Question 14

Favorite Moments

Accepted Answer

The gallery you share with each friend: messages, photos, clips, voice and daily pulses saved forever, even when messages expire.

Question 15

Privacy and end-to-end encryption

Accepted Answer

Messages, photos, clips, voice, files and reactions are end-to-end encrypted in one to one chats and in groups. What that means, what is only protected in transit, what the server sees and what we never do.

Question 16

How friends find you

Accepted Answer

Contacts, QR code, invite link or username. How contact matching works without your address book leaving your phone.

Question 17

Blocking and reporting

Accepted Answer

Blocking is instant and one sided. Reporting sends us the case, and for a reported message it can also send a copy of it.

Question 18

What you get with Puls+

Accepted Answer

Puls+ is an optional subscription. Everything that keeps chats alive stays free, and Puls+ adds more of the fun part.

Question 19

Cancel, refund and restore purchases

Accepted Answer

Your Puls+ subscription lives in your Apple or Google account. That is where you cancel it and where you ask for a refund. What to do if you paid and do not see Puls+.

Question 20

Exporting your data

Accepted Answer

Ask for an archive of your account data from your Profile. What it contains, how long the link works and why what is encrypted stays encrypted.

Question 21

Deleting your account

Accepted Answer

You delete your account from the app in a few taps, or by email. What goes, what stays and what to do first.

Question 22

Notifications: categories, mute and quiet hours

Accepted Answer

Choose what makes your phone buzz, mute a chat or a group, and learn why some notifications wait until morning.

How can we help?

All topics

Account and sign in

Daily Pulse

One to one chats

Groups

Disappearing messages and Moments

Privacy and encryption

Blocking and reporting

Puls+ and subscriptions

Your data and deleting your account

Notifications

Write to us, we read every email.