Something's wrong.
Here's where to write.

What to put in the email

Support is faster when the first email is complete. Without these, our first reply is a list of questions and you lose two days.

• The phone number your account uses, in international format (+40…). It is the only thing that identifies an account — there are no usernames to look you up by and no email on file.
• What happened and when, roughly. "Tuesday evening, the app closed itself every time I opened a chat" is enough.
• Your phone and its system version — iPhone 13 / iOS 18, Pixel 7 / Android 15.
• The app version, from Settings, at the bottom of the screen.
• A screenshot, if there is something to see.

The things that go wrong most

The SMS code doesn't arrive

Wait a full minute before asking for another one — SMS delivery is not instant and a second request restarts the clock. Check that you are in signal range and that the number you typed is the one in the phone you are holding. If you ask too many times in a row, the number is put on a short cooldown; the screen tells you when you can try again. If nothing arrives after several minutes on a good connection, write to us with the number and the approximate time you tried — that is what lets us look the delivery up.

I changed my phone number

The account is the number. A new number is a new account, and the conversations do not move across — they belong to two people, and the other person's app has no way to know that a stranger's number is now you. If you still have access to the old number, tell your friends before you switch.

I can't find my friends

Contact matching only finds people who already have Pulsgram and who signed up with the number you have saved for them. A friend saved as a landline, an old number, or someone who never installed the app will not appear. You can also add someone by typing their number directly. How the matching works, and why your address book never leaves your phone, is in the privacy policy.

A conversation flatlined and I want it back

A chat at 0 BPM keeps its history for 48 hours, then loses it for good. A defibrillator revives it at 60 BPM with everything intact. Two of the three ways to get one cost nothing: three invited friends who actually join, or seven days with any single chat above 140 BPM. After the 48 hours pass there is nothing left to revive, on our side either — the messages are deleted, not hidden, and support cannot bring them back.

A message disappeared

That is the product, not a fault. Messages expire 24 hours after they are sent unless both of you marked them to Keep. One person marking is a request, not a decision. There is no archive behind the app — an expired message is gone from our database too.

I paid and got nothing

Close the app fully and open it again; purchases are confirmed by Apple or Google and can arrive a minute late. If it is still missing, use Restore purchases in Settings. If it is still missing after that, write to us with the receipt from Apple or Google — the order number is in the email they send you.

I want a refund, or I want to cancel Puls+

Both are handled by the store you bought from, not by us — we never see your card and we cannot issue a refund for a store purchase. Cancel a subscription from your Apple ID subscriptions or from Google Play subscriptions; you keep Puls+ until the period you paid for ends. For refunds, use reportaproblem.apple.com or the Google Play order history. Details are in the terms.

Someone is bothering me

Block them, report them, or both. Blocking is immediate and one-sided: they cannot write to you again, and they are not told. Reporting sends the case to us. We look at reports; outcomes range from nothing to a permanent ban, and we do not send you a report on what we did with another person's account. If someone is in danger, contact the police — 112 in Romania and everywhere in the EU. We are a small company with a messaging app, not an emergency service.

Your account and your data

• Export your data — Settings → Privacy → Export my data. You get an archive with your profile, your friends, your conversation metadata and the messages you sent. The download link works for 72 hours.
• Delete your account — from inside the app, or by email if you no longer have the app. Both routes, and the short list of what survives deletion, are on the delete account page.
• Everything else about your data — what we hold, why, and for how long — is in the privacy policy.

Found a security problem?

Write to contact@andiamo.ro with "security" in the subject line and we will treat it as urgent. Tell us what you found and how to reproduce it. Please give us a reasonable window to fix it before you publish. We do not run a paid bounty programme — we are too small for one — but we will credit you if you want to be credited, and we will tell you what we did about it.

Who you are writing to

Pulsgram is made by ANDIAMO SOFTWARE S.R.L., a company registered in Romania.

The phone number is the company's, not a support line — it is answered during Romanian business hours and email gets you a better answer. There is no separate support address and no ticket system: contact@andiamo.ro is the whole of it.