Delete your account
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Two ways to do it: four taps inside the app, or an email if you no longer have the app. Both end in the same place — the account and its data are erased, not hidden. This page tells you exactly what goes, what stays, and what you should do first.
1. Export your data, if you want it. Deleting the account also deletes any archive we prepared for you. Ask for the archive, download it, then come back and delete. In the app: Profile → ⬇ Download my data. The link works for 72 hours.
2. Cancel Puls+ separately, if you have it. Deleting your Pulsgram account does not cancel your subscription — it lives in your Apple or Google account, not in ours, and it will keep charging you. Cancel it in the App Store or in Google Play before you delete, then delete.
From inside the app — the fast way
- Open Pulsgram and go to the Profile tab (bottom right).
- Scroll to the settings card and tap Delete account, the red row at the bottom.
- Read the screen. It repeats what is on this page, including the part about your Keep messages disappearing for the other person too.
- Type your own username — @yourname — to confirm. A "Yes" button is too easy to hit by accident.
- Tap Delete account permanently.
The moment you confirm: you are signed out on every device, every access token is revoked, and nobody can log back into that account. The erasure itself runs immediately after, in the background, and is normally finished within minutes.
There is no undo and no grace period. We do not keep the account for 30 days "in case you change your mind" — that would be a nicer story and a worse promise. If you sign up again with the same number, you get a new, empty account.
What is deleted
- Your profile: username, display name, avatar, date of birth, phone number.
- Your friends, your friend requests, and the people you blocked.
- Every conversation you were in, and every message in it — including the ones both of you marked ✦ Keep.
- Every photo you sent, in every size we stored it, deleted from disk.
- Your Daily Pulse entries and their photos, and the record of whose pulses you saw.
- Your devices and push tokens. Notifications stop immediately.
- Your remaining defibrillators and your Puls+ entitlement in our system. They are not refunded and they cannot be transferred.
- Any data-export archive we built for you.
A Keep belongs to two people. When you delete your account, the messages you and someone else agreed to keep forever disappear from their app too. We chose to delete the whole copy rather than leave half of a private conversation alive on our servers. If those messages matter to the other person, tell them before you go — they cannot get them back afterwards, and neither can we.
What survives, and why
A short list. Every item is here because deleting it would break something we are required to do, or would turn account deletion into a tool for erasing evidence. None of them contains a readable phone number, a message, or a photo — they hold one-way fingerprints, counters and dates.
| What stays | Why | How long |
|---|---|---|
| Payment and subscription events, detached from your account | They are accounting records. We are legally required to be able to show what we were paid and for what. | 5 years |
| Moderation reports about you or filed by you — reduced to an internal id, the username, a phone fingerprint and the date | Otherwise deleting your account would be a way to clear your record and come straight back. The fingerprint is what lets us recognise a banned account returning. | Kept |
| A phone fingerprint in the anti-fraud records for the sign-up defibrillator and for invite rewards | The sign-up defibrillator is granted once per phone number, ever. Without this record, delete-and-re-register would print free defibrillators. | Kept |
| The deletion request itself — an internal id, a phone fingerprint, and the date | Proof that we did what you asked, when you asked it. The law requires us to be able to demonstrate that. | Kept |
| Daily totals — how many people used the app on a given day | They contain no identifier of any kind and cannot be traced back to you. | Kept |
The full version of this list, with the legal basis for each line, is in the privacy policy.
If you no longer have the app
Lost the phone, deleted the app, changed your number — you can still ask us to delete the account. Write to contact@andiamo.ro and include:
- The phone number of the account, in international format: +40 7XX XXX XXX. This is the only thing that identifies an account — there is no email address on file to look you up by.
- Your username (the @name), if you remember it.
- One sentence saying you want the account deleted. "Please delete my Pulsgram account" is enough.
That is everything. We will confirm that the number is yours before we erase anything — usually by contacting you on that number — and we will tell you when it is done.
- Your login code. Ever. Not to us, not to anyone who says they are us. It is the key to your account and we never need it.
- Passwords. Pulsgram has none — if a page or a person asks you for a Pulsgram password, it is not us.
- A photo of your ID. We do not ask for identity documents and we do not want one in our inbox.
- Card details. We never see them and we cannot use them.
How long it takes
We reply within 5 working days and complete the deletion within 30 days of confirming who you are — that is the maximum the GDPR allows and we treat it as a deadline, not a target. In practice it is usually the same week. If we cannot confirm the account is yours, we will say so rather than delete somebody else's account on someone's word.
Things that are not deletion
In case one of them is what you actually want:
- Getting away from one person — block them. They cannot write to you, they stop appearing in your search and contact matching, and they are not told. Your account stays.
- Going quiet for a while — that is what Pulse Pause is for. It freezes every conversation's heartbeat for up to 14 days so nothing dies while you are away. It comes with Puls+.
- Silence, without losing anything — mute a conversation, turn off categories of notification, or set quiet hours, in Settings → Notifications.
- Letting one conversation end — just stop writing. It decays 15 BPM a day, flatlines at zero, and takes its history with it 48 hours later. No deletion needed.
Anything else
Write to contact@andiamo.ro. What we hold and why is in the privacy policy; the rest of the answers are on the support page.
Pulsgram is operated by ANDIAMO SOFTWARE S.R.L., CUI RO51032570, J2024049027004, strada Principală nr. 100, Beldiu, Teiuș, Alba, 515901, Romania.