Pulsgram

Cancel, refund and restore purchases

Your Puls+ subscription lives in your Apple or Google account. That is where you cancel it and where you ask for a refund. What to do if you paid and do not see Puls+.

Updated:

Cancel Puls+

The subscription is in your store account, not with us.

On iPhone: Settings → your name → Subscriptions → Pulsgram → Cancel Subscription.

On Android: Google Play → profile picture → Payments and subscriptions → Subscriptions → Pulsgram → Cancel subscription.

You keep Puls+ until the paid period ends.

Deleting your Pulsgram account does not cancel the subscription. Cancel it in the store first, then delete your account.

Refunds

Refunds are made by the store you bought from. We never see your card and cannot give money back for a store purchase.

  • Apple: reportaproblem.apple.com
  • Google: your order history in Google Play

I paid and do not see Puls+

  1. Close the app completely and open it again. Confirmation from Apple or Google can take a minute.
  2. Tap Restore purchases on the Puls+ screen.
  3. If it is still missing, write to contact@pulsgram.com with the receipt from Apple or Google. The order number is in the email they sent you.
Still stuck?

Write to us, we read every email.

At contact@pulsgram.com the people who built the app answer, usually within two working days.

contact@pulsgram.com Support page